Privacy Policy

Last updated: January 2, 2026

Summary

Pause Care is your pocket panic relief tool designed to help you manage anxiety and panic attacks through guided breathing exercises. We take your privacy seriously. This policy explains what information we collect, how we use it, and your rights regarding your data.

1. Introduction

This Privacy Policy describes how Pause Care ("we," "us," "our," or "the App") collects, uses, stores, and shares your personal information when you use our mobile application. Pause Care is developed and operated by Malay Pandit.

By downloading, accessing, or using Pause Care, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our App.

2. Information We Collect

2.1 Personal Information You Provide

When you create an account or use Pause Care, we collect the following personal information:

Account Information: Email address, display name, profile photo (when using Google or Apple Sign-In)
Authentication Data: Unique user ID, authentication tokens, account creation date, last active timestamp

2.2 Health and Wellness Data

Pause Care collects health-related information to provide you with personalized breathing exercises and track your progress:

Mood Tracking: Pre-session mood ratings (1-10 scale), post-session emotional state (better/same/worse)
Anxiety Information: Self-reported anxiety frequency, primary reason for using the app (panic attacks, anxiety, stress, sleep issues, exploration)
Session Data: Breathing technique used, session duration, completion status, timestamps, interruption data
Usage Statistics: Total sessions completed, favorite techniques, usage patterns, streak tracking, daily/weekly/monthly statistics
Survey Responses: Prior experience with breathing exercises, frequency of anxiety episodes

2.3 User Preferences

Default breathing technique selection
Voice gender preference (male/female/neutral)
Background sound preferences
Haptic feedback settings
Notification preferences

2.4 Subscription and Payment Information

Subscription type (Free, Monthly, Yearly, Lifetime)
Subscription status and expiration date
Purchase events (processed through third-party payment providers)

2.5 Automatically Collected Information

We automatically collect certain technical information when you use the App:

Device Information: Device type, operating system version, unique device identifiers
Usage Data: App features accessed, session timestamps, app crashes and errors
Log Data: IP address, access times, pages viewed within the app

2.6 Information We DO NOT Collect

Location Data: We do not collect your precise or approximate geographic location
Medical Records: We do not collect diagnosed medical conditions, medications, or clinical health records
Contacts: We do not access your device contacts
Photos/Media: We do not access your device photo library or media files (except profile photos you choose to provide via social login)

3. How We Use Your Information

We use the collected information for the following purposes:

Service Provision: To provide and maintain the Pause Care app, enable breathing exercises, and track your wellness progress
Account Management: To create and manage your account, authenticate your identity, and maintain your user profile
Personalization: To customize your experience, recommend breathing techniques, and track your mood improvement
Analytics and Improvements: To understand how users interact with the app, identify usage patterns, and improve our features
Subscription Management: To process subscriptions, manage premium features, and handle billing
Communication: To send you important updates, notifications about your sessions, and respond to your inquiries
Security: To protect against fraud, unauthorized access, and ensure the safety of our users
Legal Compliance: To comply with legal obligations and enforce our terms of service

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

4.1 Third-Party Service Providers

We share data with trusted third-party services that help us operate the app:

Service Provider	Purpose	Data Shared
Firebase (Google)	Authentication, database storage, app infrastructure	Email, name, user ID, all app data (sessions, preferences, statistics)
Superwall	Subscription management and paywall presentation	User ID, subscription status, total sessions, account creation date
Google Sign-In	OAuth authentication	Email, name, profile photo, authentication tokens
Apple Sign-In	OAuth authentication (iOS only)	Email, name, authentication tokens
Apple App Store / Google Play Store	In-app purchase processing	Transaction data (processed by platform, not stored by us)

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

Valid legal processes (subpoenas, court orders, warrants)
Requests from law enforcement or government agencies
Protection of our rights, property, or safety
Prevention of fraud or security threats
Enforcement of our Terms of Service

4.3 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity.

5. Third-Party Privacy Policies

Our third-party service providers have their own privacy policies:

We encourage you to review these policies to understand how these providers handle your data.

6. Data Storage and Security

6.1 Where We Store Your Data

Cloud Storage: Your data is stored on Firebase Cloud Firestore servers (Google Cloud Platform), which may be located in various regions worldwide
Local Storage: Some preferences and settings are stored locally on your device using encrypted storage

6.2 Security Measures

We implement industry-standard security measures to protect your information:

Encrypted data transmission (HTTPS/TLS)
Secure authentication through Firebase
Encrypted local storage for sensitive data
Access controls and authentication tokens
Regular security updates and monitoring

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services:

Account Data: Retained while your account exists
Session History: Retained while your account exists to provide progress tracking
Subscription Data: Retained for the duration of your subscription plus any legally required retention period
Deleted Accounts: When you delete your account, we will delete or anonymize your data within 30 days, except where retention is required for legal, security, or fraud prevention purposes

8. Your Privacy Rights

8.1 Rights for All Users

You have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you
Correction: Update or correct inaccurate information through the app settings
Deletion: Request deletion of your account and associated data using the "Clear All Data" feature in app settings
Data Portability: Request an export of your data in a structured format
Withdrawal of Consent: Withdraw consent for data processing at any time
Opt-Out: Disable push notifications or other communications through app settings

8.2 Additional Rights for EU/UK Users (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights:

Right to Restriction: Request limitation of processing in certain circumstances
Right to Object: Object to processing based on legitimate interests
Right to Lodge a Complaint: File a complaint with your local data protection authority
Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing

8.3 Additional Rights for California Users (CCPA/CPRA)

California residents have specific rights under the California Consumer Privacy Act:

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information (with certain exceptions)
Right to opt-out of the sale or sharing of personal information (we do not sell your data)
Right to correct inaccurate personal information
Right to non-discrimination for exercising your privacy rights

8.4 How to Exercise Your Rights

To exercise any of these rights, you can:

Use the "Clear All Data" feature in the app settings
Update your profile information directly in the app
Contact us at: pauseapphq@gmail.com

We will respond to your request within 30 days.

9. Children's Privacy

Pause Care is not intended for children under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at pauseapphq@gmail.com. If we discover that a child under 18 has provided us with personal information, we will delete it immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including India and the United States, where our service providers operate.

We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, such as:

Standard Contractual Clauses approved by the European Commission
Adequacy decisions by relevant authorities
Your explicit consent where required

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will:

Update the "Last updated" date at the top of this policy
Notify you through the app or via email
In some cases, request your consent to the updated policy

We encourage you to review this Privacy Policy periodically. Your continued use of the App after changes are posted constitutes your acceptance of the updated policy.

12. Do Not Track Signals

We do not currently respond to "Do Not Track" (DNT) signals from web browsers, as there is no uniform standard for DNT interpretation. We do not track users across third-party websites.

13. Your Consent

By using Pause Care, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use the App.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: pauseapphq@gmail.com

Postal Address:
Pause Care
Malay Pandit
Habibpur, West Bengal 741402
India

15. Legal Basis for Processing (GDPR)

For users in the EU/UK, we process your personal information based on the following legal grounds:

Consent: You have given explicit consent for processing health data and mood tracking (Article 9 GDPR)
Contract Performance: Processing is necessary to provide the services you requested
Legitimate Interests: To improve our services, ensure security, and analyze usage patterns (where not overridden by your rights)
Legal Obligations: To comply with applicable laws and regulations
Vital Interests: To protect your safety or the safety of others in emergency situations